TERMS & CONDITIONS

Reservations may be made through our website, email, WhatsApp, or other official communication channels managed by Inside Peru Adventures. A booking request is considered received once the traveler submits the required personal and travel information. However, a reservation is only considered confirmed once:

• Availability has been reconfirmed by Inside Peru Adventures
• The required deposit or payment has been received
• The traveler has provided the required booking information
• Inside Peru Adventures issues written confirmation by email or official message

Before written confirmation is issued, no booking should be considered guaranteed.

To process a booking, travelers may be asked to provide:

• Full name exactly as shown on passport or ID
• Passport number or ID number, where applicable
• Nationality and date of birth
• Email address and phone / WhatsApp number
• Emergency contact information
• Travel dates and selected itinerary
• Special dietary, medical, or accommodation requests, when applicable

Travelers are fully responsible for ensuring that all submitted information is accurate and complete. Inside Peru Adventures is not responsible for denied entry, permit problems, extra charges, or losses caused by incorrect personal information.

A 30% deposit per person is required to confirm any trek, tour, or multi-day package. This deposit is strictly non-refundable and non-transferable under all circumstances. The deposit is used to secure services in advance, including:

• Machu Picchu entrance tickets
• Inca Trail permits
• Train tickets and transportation reservations
• Hotel bookings and flights, where applicable
• Staffing and logistical arrangements

If a traveler cancels, the deposit may not be refunded, transferred to another person, transferred to another reservation, or used as credit for another traveler, unless expressly approved in writing.

The required 30% deposit may be paid through: Bank transfer, Cash, Credit card, Debit card, or PayPal.

If paying via PayPal, a 5.5% transaction fee applies and must be covered by the traveler. Any bank transfer fees, exchange rate differences, or payment platform costs must also be covered by the traveler.

The remaining balance must be fully paid in Peru at least 2 days before the tour start date, unless otherwise agreed in writing. Preferred final payment method: Cash. If paying by card, a 5% transaction fee applies.

Inside Peru Adventures accepts Peruvian Soles and US Dollars. We do not accept torn, damaged, or defaced bills. No traveler may begin a tour or trek without having completed the required payment conditions.

Prices are per person, quoted in the currency specified, and based on the services listed in the itinerary or booking confirmation. Optional upgrades, add-ons, extra hotel nights, private services, or route modifications may incur additional charges.

Inside Peru Adventures reserves the right to correct pricing errors before confirming a booking.

Some packages may include domestic flights within Peru. Domestic airfares are dynamic and may vary depending on travel season, route demand, booking date, and airline availability.

If the actual airfare is higher than the allowance included in the package, the traveler must pay the difference before ticket issuance. Once issued, domestic airline tickets are subject to the airline's own fare rules and may be non-refundable and non-transferable.

All cancellation requests must be submitted in writing to info@insideperuadventures.com. The 30% deposit is always non-refundable. Refunds on remaining balance paid:

Any eligible refund will be calculated only after deducting all non-refundable costs already incurred. The following are strictly non-refundable:

• The 30% deposit
• Machu Picchu entrance tickets already purchased
• Inca Trail permits already purchased
• Train tickets, flights, and hotels already confirmed
• PayPal fees, card processing fees, bank charges, and transfer costs

If a traveler abandons the trip after it has started, no refund will apply for unused services.

Inca Trail permits are 100% non-refundable and non-transferable. Permits are issued in the traveler's name and passport number and cannot be transferred to another person under any circumstances. Once secured, no refund, no name change, and no transfer can be guaranteed.

Machu Picchu entrance tickets are limited, regulated, and often purchased well in advance. Any amount used to purchase them is strictly non-refundable. Changes are subject entirely to the official rules established by the corresponding authorities. Inside Peru Adventures is not responsible for losses derived from official restrictions, sold-out entries, route changes, or government modifications. 

Train Tickets: Subject to supplier rules. Once issued, they may be non-refundable and non-transferable depending on the operator.

Flights: Subject to the airline's fare rules. In many cases, non-refundable and non-transferable.

Hotels and Lodges: Subject to each property's cancellation and no-show policies. Once confirmed, part or all of the accommodation cost may become non-refundable.

Any request to change a departure date or itinerary must be submitted in writing and is always subject to permit availability, train and ticket availability, hotel and supplier conditions, operational feasibility, administrative charges or penalties, and government restrictions. Inside Peru Adventures does not guarantee that date changes can be made once services have been purchased.

By booking and participating in a tour or trek, travelers acknowledge that:

• Itineraries may be modified for safety, operational, weather, or logistical reasons
• Outdoor and adventure activities involve inherent risks
• Guides and staff instructions must be followed at all times
• The traveler is responsible for arriving on time to all scheduled activities

Accommodation will be provided according to the confirmed category and itinerary. Unless a private room has been expressly booked, solo travelers may be paired with another traveler of the same gender.

No-Show Policy: If a traveler fails to appear for any reserved service without prior written notice, the service will be treated as a no-show and no refund will apply.

Travelers must disclose any relevant medical condition, allergy, dietary restriction, mobility limitation, pregnancy, or recent injury that may affect safe participation. Inside Peru Adventures reserves the right to decline or limit participation if a traveler's condition is considered unsafe. Inside Peru Adventures is not a medical provider and does not offer medical diagnosis or treatment.

The following may be strictly non-refundable and/or non-transferable:

• Inca Trail permits
• Machu Picchu entrance tickets
• Train tickets and flights
• Hotels, lodges, and government-regulated services
• Limited-availability tickets and reservations

All travelers are strongly encouraged to purchase comprehensive travel insurance that covers, where applicable, trip cancellation, trip interruption, medical emergencies, evacuation, lost or delayed luggage, personal accident, and unforeseen travel disruption. Travel insurance is the traveler's responsibility unless expressly included in writing.

Each traveler is solely responsible for carrying a valid passport or ID, meeting visa requirements, complying with immigration rules, checking vaccination or health requirements, and ensuring that travel documents remain valid for the entire trip. Inside Peru Adventures is not responsible for denied boarding, denied entry, rejected permits, missed trains, missed flights, or service loss caused by incomplete or invalid documentation.

Inside Peru Adventures acts responsibly and with due care in the planning and operation of its services. However, the company cannot be held liable for circumstances beyond its reasonable control, including:

• Weather conditions, landslides, floods, or natural events
• Strikes or social unrest
• Road closures, delays or cancellations by carriers or suppliers
• Decisions made by authorities
• Closures of archaeological sites, routes, or destinations
• Supplier failures outside our direct control

Where legally applicable, the liability of Inside Peru Adventures shall be limited to the amount paid directly to the company for the affected service.

Inside Peru Adventures shall not be considered in breach of these Terms & Conditions when the performance of a service is prevented, delayed, or made impossible by events beyond reasonable control, including natural disasters, political unrest, pandemics or public health emergencies, strikes, government restrictions, transport interruptions, or closures of routes, attractions, or archaeological sites. In such cases, the company will attempt to offer reasonable alternatives where possible, but cannot guarantee refunds where third-party services are non-refundable.

During tours and trips, Inside Peru Adventures may capture photographs or videos for promotional or communication purposes. If a traveler does not wish to appear in promotional content, they must notify Inside Peru Adventures in writing before the trip begins. While reasonable efforts will be made to respect such requests, exclusion from incidental group or public setting images cannot always be guaranteed.

By using our website or official digital channels, you agree not to:

• Misuse booking forms or communication channels
• Provide false or misleading personal information
• Copy, reproduce, or distribute site content without authorization
• Use the website for unlawful, abusive, or fraudulent purposes

Inside Peru Adventures reserves the right to restrict access or refuse service where misuse or abuse is detected.

Inside Peru Adventures recognizes the rights of consumers under Peruvian law. For any issue, complaint, or request for assistance, travelers may contact us directly at info@insideperuadventures.com or WhatsApp +51 917 401 036. The website also provides access to the Libro de Reclamaciones.

These Terms & Conditions shall be interpreted in accordance with the laws of Peru. Any dispute arising from the services of Inside Peru Adventures shall be subject to the applicable legal framework of Peru, without prejudice to the consumer rights that may apply.

Inside Peru Adventures may update these Terms & Conditions from time to time. Any modification will become effective once published on this page, unless otherwise indicated. Travelers are encouraged to review these Terms & Conditions before booking and before travel.